Free Quotes

This is a quote based on information supplied by the customer, the technician will not hook up the drive or make any diagnostics other then an educated guess and provide an expected cost to repair.

File Search Fee - $150

This is a non refundable fee and applies to all jobs where the customer has agreed to the quote and the technican can make a more exacting quote by hooking up the drive and scanning for files if possible. This fee must be paid up front prior to any work being undertaken.

File Transfer or Backup of Drive - $49

This fee covers the transferring, ghosting or backing up of data files from devices which are fault free, (including Memory Cards, Hard Drives etc)

Simple Data Recovery - Starts from $199*

This level of recovery covers problems such as formatted drives, lost or deleted files, corrupt drives, minor bad sector recovery (up to 10 sectors) and storage devices overwritten.

Moderate Data Recovery - Starts from $440*

This level of recovery covers problems such as blown circuit boards, firmware corruption, numerous bad sectors, minor mechanical problems.

Complex Data Recovery - Starts from $1100*

This level of recovery covers problems such as severe physical damage requiring replacement of hard drive components.

Previously Attempted Recovery - $150

This fee applies where a recovery has been attempted by someone other then our technicans. This is an additional fee as this often causes more work for the technician.

If the Hard Drive has been opened - $500

This is not refundable and payable prior to commencement of work.

Raided Drive Recovery - $2000

This fee covers up to 3 raided hard drives - each additional drive will be charged at a flat rate of $500 per drive.

Size Limits Apply

Size restrictions apply to recoveries. By this we mean that the technicians will not transfer all information on the drive. Where files, documents aor folders cannot be specifically identified, the technician will recover all data files sitting in normal folders. The reinstallation of programs and other software not regarded as data is the responsibility of the customer. The costs quoted are for up to 100Gb of data; additional charges will be quoted where this is exceeded.

*Note this is a starting price and and your recovery may be more, you will be notified prior to recovery to find if you are willing to go ahead with quote. Once you agree to a quote, you are bound to pay the associated costs.

We will not recover movies or music considered to be in breech of copyright laws!

Legal Rights

The customer is the legal owner or authorised representative of the legal owner of the property and all data contained therein sent to CSCS. Any property left with CSCS unclaimed for 90 days, will be disposed of. At which time, CSCS shall have no liability to the customer or any third party.

Limited Liability

CSCS shall not be liable for any claims regarding the physical functioning of equipment / media or the condition or existence of data on storage media supplied before, during or after service.

In no event will CSCS be liable for any loss of data or loss of revenue or profits or any special, incidental, contingent or consequential damages, however caused, before, during or after service even if CSCS has been advised of the possibility of damages or loss to persons or property. CSCS liability of any kind with respect to the services, including any negligence of its part, shall be limited to the contract price for the services.

The customer and CSCS agree that the sole and excllusive remedy for unsatisfactory work or data shall be, at CSCS option, additional attempts by CSCS to recover satisfactory data or refund of the amount paid by the customer. The parties acknowledge that the price of CSCS services would be much greater if CSCS undertook more extensive liability.

Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of CSCS and assumes any and all known risks of injury and prperty damage that may result.

Confidentiality

CSCS agrees not to disclose any and all information or data files supplied with, stored on, or recovered from customers equipment except to employees subject to confidentiality agreements or as required by law.

CSCS endeavors to take all reasonable precautions to protect the condition and confidentiality of customers data while in CSCS possession.

Payment

Payment is due in full upon completion of recovery, prior to release of data. Customer acknowledges that all fees relating to data recovery service are final, no refund will be permitted under any circumstances. The customer is financially responsible for all shipping costs. We accept paypal, direct deposit for recoveries dispatched and accept all major cards and eftpos for inhouse pickup.

Warranty

CSCS makes no warranty, express or implied, and CSCS disclaims any warranty of any kind, including any warranty of merchantability or fitness for particaular purpose.

Agreement

This Agreement shall be governed in all respects by and construed in accordance with the laws of Queensland or Federal law if overuling.

Shipping Tips for Data Recovery

If you need to ship your hard drive or disks for data recovery service, proper packing of your media can help protect it during shipment from being damaged further, increasing the chances of a succesful recovery of your files. Use the following tips to ensure your media is protected from further damage against the stress & jarring that can occur during shipping.

Prepare for shipping

If possible, remove the disk drive from the computer If you are sending a hard drive or other disk drive for recovery, you only need to send the drive that is experiencing data loss. If possible, remove the hard drive from the computer it is installed in.If you are unsure how to do this, call our data recovery experts or get expert help.

Caution: To avoid damage due to electrostatic discharge (ESD), commonly known as static electricity, be sure to discharge any built-up static electricity by touching a grounded metal object (such as the metal frame of the computer case).

Warning: To reduce the risk of shock, be sure to shut down and unplug your computer before opening the case and attempting to remove any disk drives

Packing and Shipping

Enclose the media in an anti-static bag, any damaged media, including hard drives, removable disks, backup tapes or other media, should be wrapped in an anti-static bag to prevent damage from ESD during shipment. Ship in a sturdy box at least twice the size of the drive or disks. If possible, we recommend using the drive's original packaging to protect the drive during shipment. If the original packaging is damaged or no longer available, use a sturdy corrugated cardboard box that is at least twice the size of the drive being returned. Use proper packing materials, the media should be packaged using packing material that completely surrounds the drive or disks and does not allow for movement of the enclosed media. CSCS recommends using a solid packing foam material that can absorb impact, but keep the drive in place. If multiple drives are being shipped, ensure there is sufficient padding between the individual drives to prevent them from touching during shipment. Before sealing your package for shipment, be sure to include a copy of the signed & completed Request For Quote Form (you can print this online or request one be emailed to you). Address the shipment to CSCS shipping address found on the main website, and be sure to mark the package as "FRAGILE". When choosing a shipment service, be sure to select a shipping method that includes package tracking & delivery confirmation. Depending on the value of your media, you may want to consider using shipment insurance as well.